Telephone: 01489 666145

Venue finding service terms and conditions



1.1 The definitions and rules of interpretation in the condition apply in these Terms and Conditions (Conditions).
Bookerbiz: Bookerbiz Limited (Registered Company Number 06357239).
The Client is the person(s) representing the organisation on whose behalf the enquiry is being initiated.
The Agreement represents the contract between Bookerbiz and the Client, authorising Bookerbiz to proceed with the enquiry.
The Venue is the organisation whose facilities and services are being booked.
The Confirmation represents a contract negotiated by Bookerbiz on behalf of the Client and the Venue.
It will be deemed that by authorising Bookerbiz to proceed with an enquiry, these Conditions have been accepted by the Client.
1.2 The Agreement is subject to these Conditions which supersede all previous communications, representations and agreements whether written or oral. No additions or alterations to the Agreement or to the Conditions shall be binding unless previously agreed to in writing and signed by a duly authorised representative of Bookerbiz. These Conditions including any additions or alterations thereto carried out in accordance with the provisions of this paragraph shall alone govern the Agreement and all terms and conditions proposed by the Client are hereby excluded and do not form part of this Agreement.



2.1 On written acceptance of these Conditions, an Agreement between the Client and Bookerbiz will be deemed to have been made and will be governed by the Conditions.
2.2 Bookerbiz will confirm all booking details with the Client prior to confirming the booking with the Venue on behalf of the Client. Contact details for the Client will be passed to the Venue by Bookerbiz when confirming the booking so that any further information may be sought directly from the Client.
2.3 On the Client’s acceptance of the Confirmation, the Venue Terms & Conditions will apply. Subsequent changes made to the Confirmation after this time will be governed by the Venue Terms and Conditions.
2.4 Bookerbiz will have an obligation to the Client to pass on any Venue information made known to them which relates to the booking, in a timely manner.


Reduction in numbers

3.1 Should the numbers reduce from the original Confirmation then the pricing structure may change or the Client may be liable for up to 100% cancellation charges. The Client should always note the minimum time required by the Venue for finalising numbers.



4.1 In the event of a non-arrival, cancellation, postponement or part cancellation by the Client, the Client may be liable for charges in accordance with the Venue Terms & Conditions. Any changes to a confirmed booking, you should notify Bookerbiz immediately in writing.
4.2 A cancellation number will be issued, which you should keep for future reference. Bookerbiz will notify the venue of the cancellation and you will then be subject to the individual Venue Terms and Conditions.



5.1 The Client undertakes to accept all legitimate charges made by the Venue with reference to this enquiry. This is a bona fide reservation made by Bookerbiz who cannot be held responsible for the failure of the Client to honour this reservation wholly or in part or for the quality of service provided by the Venue.
5.2 All rates quoted are correct at time of Confirmation therefore Bookerbiz cannot be held liable for any increase in Venue rates before the date of arrival.
5.3 The contract for all bookings made through Bookerbiz at a Venue is strictly between the client and the venue unless otherwise advised at enquiry stage.



6.1 Via an Insurance Specialist, Bookerbiz is able to provide information on tailor made insurance to protect the interests of your business and delegates. Insurance cover will not be provided or put into force unless the Client requests this.



7.1 Unless otherwise agreed, the Client will make payment directly to the Venue in accordance with their payment terms.


Force majeure

8.1 Bookerbiz shall have no liability to the Client under the Agreement if it is prevented from or delayed in performing its obligations under the Agreement or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including strikes, lock- outs or other industrial disputes (whether involving the workforce of Bookerbiz or any other party), failure of a utility service or transport network, act of God, war, acts of terrorism riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of Bookerbiz’s sub-contractors.



9.1 Rates quoted outside of the UK are liable to fluctuation prior to the date of arrival.


Governing law and jurisdiction

10.1 The Agreement and any dispute or claim arising out of or in connection with it or its subject matter, shall be governed by and construed in accordance with, the law of England and Wales.
10.2 The parties irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Agreement or its subject matter.


Sole Agent

11.1 It will be accepted that Bookerbiz will be the sole agent appointed to work on any booking. Should this not be the case, then the Client has an obligation to inform Bookerbiz of this fact who in turn will inform the Client whether or not they will proceed with the work.


Exclusion of any clause or clauses

12.1 If any clause in the Agreement is held by any Court, Tribunal or other official body to be unfair, the individual clause or clauses shall be deleted from the contract created between Bookerbiz and the Client. This is strictly without prejudice to all other clauses within the Agreement.



13.1 The client must inform Bookerbiz and the Venue of any complaints in writing within 7 days of the complaint. Bookerbiz will use reasonable endeavour’s to satisfy and resolve the complaint and reserve the right to reject any complaint.